FAQ
Shipping
Are you shipping to my country?
We are currently selling and shipping to the following countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
How many days for my order to arrive?
It depends. Our shipping rates and times are calculated based on the weight of your order and your shipping destination. You can view your shipping options and rates during checkout before placing your order.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Where can I find your Shipping Policy?
Read our Shipping Policy here
Returns
How do I return an item?
To start a return, you can contact us at hello@luzineluzine.com. Returns must be sent to the following address: Valentin Labs AB, Stig Lindbergs Gata 15, F1107, 134 52 Gustavsberg, Sweden
When is the latest I can return an item?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Where can I find your Refund Policy?
Read our Refund Policy here